The Potential of AI in the Labor Market 

“Which job roles could be replaced by artificial intelligence in the future?” – Author: ChatGPT 

M.D: I’d start by saying that formulating the topic of this article took three questions because ChatGPT is a language model and doesn’t offer associations as freely as the human brain does—it only understands what is explicitly stated by the user. The rise of artificial intelligence is significantly impacting the human labor market. New technologies are not just taking over mechanical tasks but are increasingly capable of handling more complex work processes. – So far, so good. 

1. Repetitive and Routine Tasks 

One of the most obvious areas where AI is taking control is in repetitive and routine tasks, such as administration. AI is capable of performing these tasks faster and more accurately, reducing the need for human intervention. 

2. Data Processing and Analysis 

AI excels in processing and analyzing large volumes of data. Using machine learning algorithms, AI can identify patterns in the data and make significant advancements in data analysis. This allows for automated reporting or forecasting market trends, for example. 

3. Monitoring and Security 

AI can also play an important role in monitoring and security. For instance, video recognition technologies can identify security risks and alert system administrators or security professionals, thereby enhancing the safety of buildings and areas. 

These three points effectively capture AI’s automation power. In well-defined frameworks and tasks with clear parameters, or situations requiring constant attention, machine models can be much more precise than humans. However, for AI, exceptions don’t prove the rule. If a process can’t be well-translated into the machine’s language, we won’t benefit much from using it. 

M.D: Personally, I would have added medical diagnostics here—I’m curious about the AI’s basis for working in this area. Since my professional article was limited to 1.5 pages, maybe in a 2-page version, this could be included. 

4. Customer Service and Communication 

AI can also be effectively applied in customer service. In the form of chatbots and virtual assistants, AI can provide fast and accurate responses to customer inquiries and handle basic problems. This enables human customer service representatives to focus on more complex issues and enhancing customer relationships. 

Sounds great, but I’m still skeptical. When someone asks for help with a faulty product or service from a manufacturer, the typical demand is: 

“Someone listen to me, understand my problem, and give me a relevant solution.” 

When in a heightened state of frustration (such as a washing machine flashing red, no Wi-Fi, or power outages), few people would want to chat with a robot offering four options, none of which apply to their case. And if the intelligent assistant’s speech recognition doesn’t understand what we say on the phone, our helplessness skyrockets. (By the way, when would AI be able to craft such a beautifully phrased sentence here? Only if I specifically asked it to address emotions in point 3… but who could have predicted that?) 

Many envision a future where AI is our psychologist, coach, and business advisor. As a professional, I believe when people seek help, they need more than just information. They need someone, another real human being, to listen to them, connect with their problems, and simply be present. AI does not invest energy into us, it doesn’t recognize us on the street, and it can’t read the way our eyes light up—it’s just not present. And when it comes to truly helping in a difficult emotional situation, it is the real, undivided presence of a helping professional that makes the difference. 

M.D: I admit, this is how I prefer to use ChatGPT. I gather the data, but I also listen to my experiences and, frankly, my gut feelings. After all, I’m only human.